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A thank you goes a long way

A simple yet effective way of increase customer happiness in the practice is to send hand written thank you cards. Patients always appreciate it and it start the relationship with a nostalgic and positive vibe. It takes about 1 minute for the staff member to fill the card. Envelops can be pre stamped to save time. These cards from Amazon works great, these are inexpensive and looks good. A simple message is enough - Dear John, it was really nice to meet with you. We look forward to having a great relationship with you. Your dental team at Grafton Dental Care

Crown preparation under rubber dam

Using a rubber dam is always the best way to isolate and get the best possible result in restorative dentistry. Not only it improves outcomes, but also makes the procedure efficient and convenient. This case involves a healthy 76 year old patient who recently started sucking on sugar free cough drops several times a day. This habit has been going on for about a year and has resulted in many of his teeth suddenly getting root decay. It was decided to do caries control on teeth #18 and 19 and evaluate the need for endodontic treatment and restorability. Tooth #20 also need similar treatment, but due to finances we decided to stage the treatment and take care of the most pressing issues. Under rubber dam, the existing crowns were removed and decay was evaluated. Decay was cleaned and core build up was done with dual core composite. The crown preps were done under rubber dam isolation. The patient had very limited mouth opening. The rubber dam provide an effective method for isolation ...